Refund policy
Returns & Exchanges
You may return or exchange an item within 7 days of receiving your order, provided that:
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The item is unused, unworn, and in its original packaging.
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You have proof of purchase (e.g. receipt or order number).
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The item is not a personalised or custom-made product, unless it is defective.
To initiate a return, please contact us at info.leneshoes@gmail.com within 7 days of delivery.
Defective or Damaged Items
If your item arrives faulty, damaged, or not as described, you have the right to:
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Request a repair, replacement, or full refund.
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We will cover the cost of return shipping for defective or incorrect items.
Please notify us as soon as possible (within 7 days of noticing the issue) with clear photos and a description of the problem.
Non-Returnable Items
We do not accept returns on:
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Personalised or custom-made items (unless defective)
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Items returned after 7 days without prior communication
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Items not in their original condition or packaging
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
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A refund will be processed to your original method of payment within 5–10 business days.
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Shipping fees (if applicable) are non-refundable, unless the return is due to our error.
Return Shipping
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For non-defective returns (e.g. change of mind), you are responsible for the return shipping costs.
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For defective or incorrect items, we will arrange a courier collection at no cost to you.
How to Return an Item
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Email us at info.leneshoes@gmail.com with your order number and reason for return.
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Wait for return instructions and confirmation.
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Package your item securely and include your order details.
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Send or await courier collection as arranged.
Need Help?
For questions about refunds, exchanges, or your order, contact us at:
📧 info.leneshoes@gmail.com
📞 +27 76 615 1847