Terms of service

Terms of Service

Effective Date: 01/01/2014

Welcome to Lene Shoes Collection! These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our site, you agree to be bound by these Terms and to comply with South African law.

Please read these Terms carefully before placing an order.

1. Overview

This website is operated by Lene Shoes Collection (“we,” “us,” or “our”), registered in South Africa. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

To use this site, you must:

  • Be at least 18 years old or have the permission of a legal guardian.

  • Have the legal capacity to enter into a binding contract.

3. Products & Pricing

  • All prices are listed in South African Rand (ZAR).

  • We reserve the right to modify or discontinue products without notice.

  • Product descriptions and images are provided for accuracy, but slight variations (especially in handcrafted or natural materials) may occur.

4. Orders

  • All orders are subject to acceptance and availability.

  • You will receive a confirmation email once your order is placed.

  • We reserve the right to cancel an order due to stock errors, payment issues, or suspected fraud.

5. Payment

We accept secure online payments via:

  • Credit/Debit Card

  • Instant EFT

  • Other methods as made available at checkout

Payments must be completed before your order is processed.

6. Shipping & Delivery

  • Orders are shipped within 12 Business days, on handcrafted products after payment confirmation.

  • Delivery times may vary depending on your location and courier service.

  • We are not liable for delays caused by third-party couriers.

7. Returns & Refunds

Our Refund and Return Policy is available and forms part of these Terms.

8. Intellectual Property

All content on this site including images, text, logos, and product designs is the intellectual property of Lene Shoes Collection and may not be used or reproduced without written permission.

9. Privacy

We respect your privacy. Our Privacy Policy explains how your personal data is collected and used. By using this website, you consent to our data practices.

10. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages.

  • Loss or damage resulting from your use of or inability to use the website or services.

We make no warranties, express or implied, about the accuracy or completeness of information on this website.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page and will take effect immediately upon posting.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and any disputes will be resolved in South African courts.

13. Contact Us

If you have any questions about these Terms, please contact us at:

📧 info.leneshoes@gmail.com
📞 +27 76 615 1847